01x08 - Sterneman Family

[bunniefuu]

NARRATOR: They're every
parent's worst nightmare.

Enough already.

I told you to stop complaining.

NARRATOR: Kids
completely out of control

and taking over the household.

These families have reached
the end of the road.

You can't get up.

NARRATOR: They're in
desperate need of help.

They only have one
alternative left.

It's time to dial Nanny 911.

Hello, this is Nanny 911.

NARRATOR: We've gathered a
team of world-class nannies

from all over the globe.

Each week, from Nanny
Central, they will watch

a video of a family in crisis.

NARRATOR: And decide which
nanny is best suited to help.

They will then have one week to
take our families from living

hell to a family bliss.

Look at me, I'm serious.

They're going to have to be
some major changes that go on.

That's the plan.

NARRATOR: Can these
families be saved.

No, we leave her.

It doesn't have
to be this extreme.

I am trying to show you
a better way to do this.

NARRATOR: Parents of
America, help is on the way.

Hello!

NARRATOR: Tonight.

[kids screaming]

NARRATOR: Roxanne
and John Sterneman

have a So-Cal family
with So-Cal problems.

Be the chocolate bar.

NARRATOR: Stage
mom and editor dad

have lost control of
their showbiz kids.

We're dying!

Stop yelling.

NARRATOR: Mom is fed up
with the little divas.

You don't run my life.

NARRATOR: And the little divas
are screaming mad at mom.

No, I'm not.

Yes, you are.

NARRATOR: Can Nanny
Deb get this Hollywood

family to act the part.

Not once did these
children get praised.

I do say thank you!

NARRATOR: It's Mommy Dearest--

Get in your room now!

NARRATOR: --tonight a Nanny 911.

[music playing]

My name is John.

I'm a video technician.

I'm married to Roxanne.

My name is Roxanne, and
I'm a stay-at-home mom.

John and I have been
married for 11 years.

And we got pregnant shortly
after we got married.

So it's been kids ever since.

Ow!

You're dead!

[screaming]

Don't-- Hey!

[kid screaming]

Stop it!

My husband and I
have three kids.

[laughter]

Tyler's my 10-year-old.

And he's getting an
attitude, so he can be nasty.

He can be lazy.

Get up and do your homework now.

He gets really nasty
with his sisters.

No.

Dana has not met a
mirror she didn't like.

She's very vain.

She is just a showman.

That's my favorite.

Dana has an agent.

Actually, all the
kids have an agent.

And I'm not sure whether
that's a good thing anymore.

This is not the attitude that
will ever get you any jobs.

She's becoming
a diva of sorts.

I don't want to
be in the house!

I don't want to do
anything in the house!

Dana started having
tantrums at two.

No, I don't want to.

Dana's tantrums
haven't stopped.

No, no, no, no, no, no!

No, no, no!

You're going to clean it up.

No, no, no, no, no.

I don't.

You don't scream
anything at me.

Now we see Lauren
taking after Dana.

No!

No!

Yes!

I don't want the brush.

[screams]

[screaming]

Lauren will refuse
to go on the potty.

Sit still and try.

Just try for me.

That's all I'm asking.

We may have to hold
her off of school

because she's still
wearing diapers.

You're going to tell me
when you have to go, right?

It's scary.

Due to my work
schedule, Roxanne is

left at home most of the time.

Dana, get up and
go in your room now!

You know what,
then you sit there.

And you can wait there until
your father comes home.

I'm going to call him.

Sometimes, I feel trapped.

All right, I'll see you later.

All right, love you.

Bye.

John is gone a lot.

And I'm the day-to-day person.

And I'm trying to
keep it all together.

And it's hard.

I don't care what
you do in your room.

[screaming]

The kids will take
advantage of Roxanne

by being relentless
about what they want.

I need your help.

Now, I'm not going to
help you later either.

No!
- Yes, you are.

No, I'm not!

Yes, you are!

I'm going to tell you
this for the last time.

And they will not stop
until they get what they want.

[screams]

Stop it!

JOHN: It drives Roxanne nuts.

Lauren why are your
shoes still not on?

Get in your room!

Dana, are you even
listening to me?

Tyler, I don't need you in here.

Go in your room.

Stop it!

I just-- I never used to yell.

And I don't want
to yell anymore.

Shut your mouth and
quit yelling at me!

You need to listen to me.

You see if you can find a
better outfit, and I'll see.

Get out of here now.

I'm sad that it's
gotten to this point.

Go in your room now!

[kid screaming]

On some level, it makes
you feel like a failure.

[music playing]

No, no, no.

No, no, no, no!

No.

No.

I'll give it back to you.

No!

No!

Yes!

No, I'm not!

Yes, you are!

So what do you think, girls?

That child's scream
could shatter glass.

Where are their manners?

These poor children are
completely out of control.

The kids run this house.

Oh, yes.

Having reviewed
this case, I think

that Deborah, with her tough
love and great sense of humor,

is just what this family needs.

Yes.

Lovely.

DEB: I'm Nanny Deb.

And I'm from
Holyhead, North Wales.

And I've been a
nanny for 22 years.

No, no, no, no.

DEB: John is a video editor
whose role in the house

has been reduced to
sticking up for Roxanne.

Stop complaining
about everything.

- No, no, no.
- No.

Yes.

DEB: This family
has lost its way.

And I've only got one week
to get them back on track.

It's time to give this Hollywood
family a dose of reality.

[doorbell rings]

The nanny's here.

The nanny's here.

Hi

DEB: Hello.

Come on in.

I'm Nanny Deb.

Nice to meet you.
I'm Roxanne.

Hello.

I'm here to watch
what's going on today.

So I want everybody to
carry on as normal so

that I can come up with a plan.

All right, off you go.

Go carry on.

DEB: My first reaction when I
walked into the Sterneman home

was that the house
was picture perfect.

But the family is not happy.

Hey!

Go sit down until
yours is ready.

DEB: It immediately
became obvious

that Roxanne is quite a nag.

Cut it out, Lauren.

Are your hands clean, right?

Finish eating, and then
get your homework started.

DEB: And nagging is never the
way to raise happy children.

Here, let me be
very specific for you,

finish eating,
take out the trash.

Wash your hands, then get
your homework started.

TYLER: Why should
I listen to you?

ROXANNE: Why should
you listen to me?

Because I gave birth to you.

And without me, you
wouldn't be here.

ROXANNE: I don't want
to hear that, Tyler.

ROXANNE: That's what
you think, right?

DEB: When you constantly
pester your children,

they tune you out, causing
parents like Roxanne

to resort to yelling.

Get back in your bed now!

Get in your room now!

Go take your shower.

Go get your clothes,
get in your room.

No.

No.

Lauren, let's go
try to go on the potty

because you haven't
tried yet today.

DEB: Lauren is
almost four and still

hasn't been potty trained.

And that is absolutely
inexcusable.

You're going to go
for me this time, right?

If she goes in
her pants, you know,

I will make her sit
in it for a while.

You're going to go on
the potty for me, right?

OK.

Are you going?

Sit back.

Come on.

Concentrate on the task at hand.

Well, it's not a matter
of what you want to do.

It's a matter of what you
need to do at that time.

This is the m*llitary
approach to toilet training.

Could you even sit there
and give it a chance?

Scare the pee out of them.

Tyler is a 10-year-old
boy who's heading

into that pre-adolescent phase.

No.

DEB: It's obvious
that his sisters

are getting so much attention.

Get out of here now.

Go in your room.

Why?

Go in your room, Tyler!

Oh, Tyler.

That hurt me.

Now get out.

Sorry.

When he gets aggressive
and angry, he just explodes.

[dana cries]

Get in your room.

Do not come out until
your father comes home.

Go.

I don't even want
to talk about it.

Tyler, has an issue
of repressing his anger.

What's the matter?

What are you so mad about?

He needs to learn
to communicate.

OK, Tyler.

Dana has a habit,
when she gets angry,

of running away from her
parents and completely

locking herself in a room.

Get in your room!

Unlock the door and come out.

[dana screaming]

JOHN: I'm home.

I've seen some interesting
things while you've been gone.

I'm sure you have.

DEB: Evidently, Roxanne
makes John clean up her mess

before he can get a
moment's peace after work.

OK.

Come on.

Open up the door.

You open it up or I open it up.

DEB: Dana needs to learn how
to handle her own emotions

and to have a conversation.

She needs to communicate
properly and stop

running away from these issues.

You told me I would
get to play with you.

And I'm sorry
that I'm too tired.

I don't accept your apology.

DEB: These parents
have absolutely no clue

how to raise happy children.

It's time for us to
have a serious talk.

First of all, I have
to tell you that this

isn't going to be the easiest
thing you've ever done.

But it is the most important
thing you'll have ever done.

There are definitely
issues in this family

that need to be worked out.

And I promise you, we are
going to work them out.

The issues I really see that
I have a big problem with

are the children have absolutely
no respect for either of you

as their parents.

You don't have any control
over your children.

You're not an authority
figure in this house.

Go in your room.
I will get--

Why should I listen to you?

Why should you listen to me,
because I gave birth to you.

And without me, you
wouldn't be here.

And you never listen to me.

DEB: With Lauren, she's
just very strong willed.

She's also become very
controlling and bossy.

No!

No!

Yes!

And she's getting a
lot of that from Dana.

Dana really acts as
though she's a diva.

She feels as though she is in
complete control in this house

because, in a way, she is.

No, no, no, no!

No, no, no, no, no!

She is like a dog with a bone.

She goes on, and on, and on,
and she doesn't let it go.

But you know where
she gets that from?

You, Mom.

You.

Now I'm going to go to my room,
I'm going to formulate a plan,

and we're going to
get to work, OK?

All right?

Don't be upset.

OK?

All right, I'll be
back with my plan.

[sniffles]

I thought, OK, it's easy
for you to come in here,

and look at my family for a few
hours, and develop this plan.

Now let's see if it works.

[sighs]

OK, everybody, meet
me in the kitchen.

I have something to tell you.

All right, first things first.

I've had a lot of fun
watching you today.

And this is what I
call the Nanny Book.

Inside the Nanny Book,
I have a lot of rules.

The rules for this
family are, number one,

we respect each other.

And respect means listening
and talking nicely.

We got--

Dad!

JOHN: Hey!

DEB: The second
rule is no nagging.

Then you can just go
take your shower now.

No.

Get your clothes and
go take your shower.

You need to take a shower.

There is no more
nagging in this house.

Number three,
negative behavior

equals a negative consequence.

Positive behavior equals
a positive consequence.

I have three jars.

They're going to be
called the privilege jars.

When you do something
good, we're going

to put a marble in each jar.

When you do something
that is not good,

a marble is taken away.

I have a timer.

This timer is for one minute.

There is no more negotiating
for hours in this house.

You each get one minute
to state your point.

OK?

Then there's
something very special

in my bag for Miss Lauren.

Tomorrow, we're going
to take off the diapers.

And I got you something special.

They're called nanny panties.

And you get to wear
the nanny panties

and nanny does not want
to get pee-pee on her.

So there is no pee
peeing on nanny, right?

Everybody understand
what's going on?

We're going to work
together, and we're

going to have fun with it.

I will see you tomorrow.

Roxanne is so controlling
that the children

obviously live in fear of her.

So tomorrow, I'm taking over.

And I'm afraid I have
no choice but to turn

this household upside down.

The day has begun.

And it's time for
nanny to get to work.

When she pulled that drill
out and started revving it--

[drilling machine whirring]

I thought I was going to die.

I didn't know what
she was doing.

There is no more locking
yourself in the bathroom.

The doorknob is coming off.

My first thought was, why
didn't I think of that before?

There's no more running
away and locking doors.

You have a problem, you're
going to talk about it.

DEB (VOICEOVER):
Now that we've begun

to tackle Dana's control
issues, it's time to turn

our attention to Lauren.

Any time a four-year-old
is still in diapers,

there's clearly a major problem.

Are you wearing panties today?

Not yet.

Not yet?

We're going to start
in a little bit.

We're going to wear panties.

Because you're the one
that makes the choice.

You're the one that's in charge
of when you go pee pee, right?

Right.

Roxanne become so controlling
that the only things

Lauren feels as though she has
control over are what she eats

and when and if she
goes to the bathroom.

I want a marble in my jar.

Well, why don't you take
off your diaper and try to see

if it's time to go pee-pee yet?

OK.

OK, let's go.

There you go.

Let's take off your diaper.

You got your nanny panties.

So pee pee, we want to
do the pee-pee dance.

I'm not ready.

You're not ready.

OK, good try.

Yay!

You can get a marble
because you had a good try.

Remember, don't pee-pee
on nanny, right?

Right.

Nanny is on your bum.

Roxanne needs to use
positive reinforcement.

She was using combat
toilet training.

She was sitting at the
bathroom and yelling at Lauren

until she went to the bathroom.

For the first try,
she gets a marble.

So many people focus on the
negative actions of the child

and not the positive.

I started using the marbles
as positive reinforcement.

Yeah, put your marble in.

OK.

JOHN: Very good.

ROXANNE: Good job.

Yay, she got a marble
for her first try.

I told her that when she
goes pee-pee in the potty,

I will reward her by
doing a potty dance.

When you have to go pee
pee, this is what you do

with the pee-pee dance, you go.

Like this, can you do
that with your legs?

Go like that.

And you go, I gotta go
pee-pee, I gotta go pee-pee.

I gotta go pee-pee.

I gotta go pee-pee.

Oh, and then you
run to the toilet.

And then after
you do the toilet,

you do the pee-pee dance.

I did pee-pee on the potty.

I did the pee-pee on the potty.

I did pee-pee on the potty.

I did the pee-pee on the potty.

Whoo!

Whoo!

That's right.

Good.

Going to show me later?

Uh-huh.

OK, good.

Tyler is the oldest
child and is obviously

being pushed by the wayside as
the two little divas demand all

of their parents' attention.

If the Sternemans don't
give attention to Tyler

that he needs, Tyler is going to
continue to repress this anger

and lash out physically.

No, no, no.

Oh!

[dana crying]

Get in your home.

Do not come out until
your father comes home.

Go.

I don't even want
to talk about it.

John needs to
sit down with Tyler

and talk to him
about his feelings.

This family talks, but they
don't really communicate.

I'm asking you right now to be
brave enough to say to your dad

why you feel like you can't
talk to him about your feelings.

Can you be brave and
talk to him about it?

And I'd like dad to come
and sit next to you, OK?

Because I want you to
feel your whole life

like this is the person you can
go to if you have a problem.

And I want you to have that
relationship with your dad.

OK.

OK?

So can you do that for me now?

Mm-hmm.

DEB: As Tyler gets older, his
voice is heard less and less.

Roxanne and John must remedy
this before Tyler explodes.

You say, OK, that's all
right, see you later. bye.

But I feel--

It was tough.

When he told me that every
time he tries to talk to me,

I have to go to work.

It breaks my heart.

And if there were
times that I should

have been listening to you
and I didn't, I apologize.

You have to tell me when
something's bothering you.

Unless you say something to
someone, I don't know it.

DEB: John sat next to Tyler
and really got to the root

of Tyler's problems.

He showed a lot of
patience and understanding.

And I think he developed a
real relationship with Tyler

from that conversation.

If you don't think
I'm listening to you,

will you please tell me?

Rather than just
be disappointed?

All right.

Love you.

Do you feel any better?

Mm-hmm.

All right.

Good job.

Now that Dad and Tyler's
issues are becoming resolved,

it's time to turn my
attention to the person

causing the most problems
in this house, Roxanne.

We got headshots and resumes.

DEB: But before I was even able
to begin working with Roxanne,

she announced she was dragging
the kids to a casting call.

All right, guys,
get your backpacks.

DEB: I won't be able to make
any progress with the Sternemans

until Roxanne realizes that
the main problem in this house

is her.

Dana, get your
stuff and let's go.

My cat, it's not here.

ROXANNE: Well, go find it.

Roxanne is putting a lot
of pressure onto herself

by getting these
children into acting.

She has to drive them across
town to auditions constantly.

She's constantly complaining
to the children about how much

she has to do.

But this, she's put on herself.

Well, you can probably read too.

But I'll go over
it through once.

I love chocolates.

Before I was Mom, I
was in the business.

Gooey chocolate bars.

OK?

So you want to stress,
ooey-gooey chocolate bars.

I love chocolate.

And the best chocolate--

And remember, it's
like saying a list.

- I know.
- When I go to the mall.

I know.
I know.

I know.

Let's be clearl with it and
loud enough that she'll be--

OK.

I think that Roxanne
has really pushed

her children into acting.

All right.

Wait, wait, wait.

Be the chocolate bar.

DEB: I really feel as though
Roxanne is living her dreams

through her children.

Dana, you want to run through
the commercial one more time?

No?
- I know it.

But just the way you
say it, and, you know,

the tone and stuff.

What?

Dana.

This is not the attitude that
will ever get you any jobs.

Shh!

Lauren, Dana,
Tyler, come on down.

OK, come on.

Do you want me to come?
- Yeah.

OK.

They're excited.

I'm excited for them.

This is a big opportunity.

And a lot of doors could
be opened from this.

I love chocolate!

Now I'm not just talking
about any chocolate

or any basic chocolate.

I'm talking--

ROXANNE: They were
driving me nuts.

Creamy.

ROXANNE: They did forget
some of their lines.

They weren't as energetic.

They missed a few things
that they should have done.

Ooey gooey chocolate.

Ooey gooey chocolate bars.

Now I'm-- now I'm not
just talking about--

I wanted to just leave.

I just wanted to pick
them up and leave.

Yeah.

OK, good job.

Thanks for coming in.

Bye.

Bye.

DEB: While the audition
was a disaster,

there's no reason for
Roxanne to be upset.

Put your backpacks away.

DEB: But as soon as the
family arrives home,

Roxanne begins taking her
frustrations out on her kids.

Can you treat that right?

It's brand new.

DEB: After the casting
debacle, Dana was obviously

desperate to please her mother.

So she took it upon herself to
creatively decorate her room.

Here's a great idea.

DEB: And she was
very proud of it.

It was a special personal
little art project.

I think I like that.

Mom, come and see my room.

DEB: Then mom walked in.

Look.

ROXANNE: What did you do?

My decoration, of course.

DEB: Mom walked in and said--

How long are you planning
on keeping it up there?

DEB: You could see
Dana's face fall.

It crushed her.

You don't want him to
make marks on the bed.

It was all negative.

Since the children will
never be able to meet

Roxanne's unreasonable
demands, she tends

to work herself into a lather.

And as the day drags on, Roxanne
is clearly losing her grip.

Get in your room
and fix the toilet

bowl because it's still running.

Now!

What is wrong with you that
you went in there and did that?

Fix the rug on the floor
in there too, Tyler.

And cut it out.

DEB: Roxanne simply
cannot see the negative

effect that her awful
nagging has on the children.

So tomorrow, I'm going
to have to take Roxanne

on in ways her children can't.

In the morning, we're going
to have to go head to head.

[birds chirping]

LAUREN: No, Daddy!

I don't want to lose my marbles!

No, no, no, no!

No!

So Lauren and Dana
had gotten up early,

and they decided they
were going to watch TV.

And they didn't let
John and I know.

I'm not losing my marbles!

I told them that
TV is a privilege.

And it was going to
cost them a marble

for watching the television.

No, Daddy, I don't
want to lose them!

The rules are the rules.

I forgot!

It doesn't matter.

Sorry, I forgot!

You can say you can
forget every time you do it.

But the simple fact is--

But I really did.

Well, I understand that.

When I saw that
Dana wasn't going

to calm down and listen
to what John had to say,

I said here's the timer.

This is the perfect
place to use it.

Let's put it in play.

Can I have my minute?

Am I allowed to have a minute?

JOHN: Sure.

No!

Here goes my minute.

No!

As soon as I stepped up to
the table to talk to Dana,

her hands went over her ears,
and she completely shut down.

She didn't want to hear
any more at that point.

She already decided
she knew what

the outcome was going to be.

You're not going
to listen to me?

So instead of running into a
room and shutting the door,

you're going to hold your ears?

No!

DEB: I got up early
determined to have

some strong words with
Roxanne only to find

Dana shrieking like a banshee.

I'm sorry that you forgot.

But--

DEB: Her mother was trying
to deal with the situation.

She did quite a
few things right.

She got out the timer.

And I'm sorry if you forgot.

But maybe you'll
remember from now on.

No!

DEB: But Roxanne was dealing
with Dana from opposite sides

of the room.

It wasn't working.

So let me have a little
chat with you, madam.

First of all, I understand
that you forgot.

Everybody forgets sometimes.

And it's hard to
remember when something

new has become a family rule.

I know you don't.

You're obviously very,
very upset about it

because you feel
like nobody's really

listening or understanding
what you want to say.

Am I right?

She really needed to
hear someone acknowledge

why she was so upset.

It really wasn't
fair that she'd lost

a marble because she
hadn't remembered

the deal from the day before.

You and I had a
conversation yesterday.

You said you wanted to save
your marbles because there was

something special you
wanted to buy for somebody

else in this family.

Is that part of why you're so
upset about using a marble?

OK, come here.

I understand that.

I understand that.

I wasn't relieved that
nanny was able to sit down

and calm down Dana so fast.

I understand that.

Because it is weird
when someone else comes

into your home, reaching
your child on another level

that you're so desperately
trying to reach them on.

And here comes this woman who
sits down and in 30 seconds

has pretty much alleviated
all the problems

and all the tension.

This family needs to learn
how to listen to each other.

When you're talking to Dana, you
need to come and sit with her.

You don't talk to your
child from across the room.

You need to come over to Dana.

And you need to say, I
understand you're upset.

And I did say that to her.

From across the room.

Her body language and
her hands over her ears

gave me the impression she
wanted me nowhere around her.

And this happens
quite frequently.

And I've kind of learned
with Dana, she'll, you know,

become a little physical and she
loses control of her emotions.

And so, you know, I backed off.

Roxanne became very defensive.

But it still hasn't
clicked in her head

that she is part of
the problem here,

and a big part of the problem.

These children are striving
to be picture perfect.

Where are these children
getting that from?

And you can shake your
head all you like.

I knew you were
going to blame me,

but I don't think that's fair.

OK, look.

The gloves are off.

The gloves are off.

I've reached the point
where I need to give

Roxanne a rude awakening.

One of the things that I
have to say to you, Roxanne,

is all you did all day
was nag at your children.

You nag them all day long.

And it was constant
negative criticism.

I was shell shocked
at being att*cked.

Nanny got right up in my face.

And I thought, you know
what, you're not being fair.

You've got this wrong.

I don't think I'm the only
one at fault in this household.

Roxanne, this conversation
is about you and not about him.

Roxanne needs to learn
that her responsibilities

are her concern.

All day long, all I heard
you say to these children

was do it, do it,
do it, do it, do it.

You didn't do it right.
Do it again.

Do it this way.

These children are
constantly striving

to meet your standards.

Every day, a child needs to
be praised for something.

Not once did these
children get praised.

For doing--
- I do.

No, look.

No, that's not fair
because I do say thank you.

You can ask them.

These children are
constantly striving

to meet your standards.

Yesterday, Dana made a
little artwork on the bed.

What did you say
when you walked in?

I don't remember
in my exact words.

You walked in and you said,
oh, when's it coming down?

How long are you planning
on keeping it up there?

That wasn't the
first thing I said.

It better not make-- it better
not make a mark on the bed.

I didn't say it better
not make a mark on the bed.

Yeah, but you don't want
them to make marks on the--

You didn't walk in and say,
wow, that's very creative,

wow, that's a great job.

You're upset because you know,
deep down, that I'm right.

Look at me.

I'm not saying you're bad.

You are a good mother.

You love your children.

But why are your
two older children

bottling everything inside?

Because they're
afraid, that's why.

These kids need to go
through life normally.

They need to make mistakes.

And they need to know that they
can come to you with anything

because, no matter
what, you're not going

to turn around and
say, see, I told you,

you didn't do it right.

And I know you're
trying to do this

because you want the perfect
life for your children.

But in trying to achieve the
perfect life for your children,

you're making them unhappy.

There is no such thing as
a perfect life, Roxanne.

As a nanny that's been
doing this for 22 years,

this is what I see.

And I can tell you what the
outcome for these children

is going to be if you carry on.

And it's not going to be good.

OK?

I'm telling you,
you need to change.

And I know you can do it.

I'm here for these kids.

And I'm here for you.

OK?

You can do it.

I know you can.

For most people, there
comes a time in their life

when they really need
to hear the truth.

This was Roxanne's time.

One of my biggest
fears was that someone

was going to come into my house
and look at the whole situation

and kind of Point the finger
at me because, on some level,

it is true that I
have a lot of things

that I could be improving on
so that the kids will improve

their behaviors as well.

Love you.

Love you too.

Don't be sad.

Be happy.

ROXANNE: And I'm totally
open to making those changes

and working on myself
as well as trying

to help the kids to work
on the feelings and things

that they were dealing with.

[laughs]

Oh, that wasn't
what I wanted to do.

Check.

You're making me
a better player.

I'm learning some of
the tricks from you.

Look how mom's putting a
positive spin on things.

Right.

What?

DEB: Over the next few
days, Roxanne began

making major improvements.

She's won fair and square.

Good job!

DEB: She's really learning
how to communicate

better with her children.

I agree with Daddy.

However, you may
have another one.

But it'll cost you a marble.

DEB: And she started
to give up control.

You guys handle
it the way you want.

But I just don't want
to see you fight.

DEB: And her relationships
with her kids

are improving as a result.

So you were upset about having
to give back Tyler's string.

Right?

You earn enough
marbles, you cash in

at the end of the month,
and you can get your own.

DEB: John is finally coming home
to a happy house he can enjoy.

Hi!

Walked in the door.

And there were lots
of hugs and kisses.

Roxanne was a lot less stressed.

The kids were much happier.

And I was able to
get my shoes off.

If I'm able to get my shoes
off within the first 10

minutes of coming home, I
know it's been a good day.

DEB: And where there
are pleasant parents,

happy and healthy children
tend to follow close behind.

Oh, yeah.

There we go.

DEB: Before I can leave this
Sternemans in good conscience,

I must see the days of the
diapers come to an end.

I did a poopy!

You did a poopy!

All right!

Hey, everybody!

We have big news!

OK, everybody, come
on out to the hallway.

Lauren did a poo-poo
in the potty!

A poo-poo in the potty!

Lauren's potty training
was a major success.

Because this family has come
a long way in communication,

I decided to put the
doorknobs back on.

Hello!

I have a surprise for everyone.

Dana is now able to
talk about her feelings.

And even if she goes to
her room for a few minutes,

she's not running away
and slamming the door.

I know you feel that way.

DEB: Roxanne has finally
learned the value

of positive reinforcement.

And her nagging is becoming
a thing of the past.

Love it.

DEB: The marble jars
have become a really

good healthy competition.

And I have a lot more
help around the house.

I'm glad to say.

I really think they're
going to make it.

[laughter]

[birds chirping]

DEB: It's time for
me to say goodbye

to the Sterneman family.

It's always very
emotional to say goodbye.

And in this case, there
was so much work done

and so much of it was
about feelings and emotions

that it made it
particularly emotional.

The end of the week is here.

So it's time for me to go.

But I wanted to tell everybody
how proud I am of them

because everybody's done
a really, really good job

and worked really hard.

And I'm going to miss
you all very much.

[roxanne sniffles]

OK.

Sometimes Nanny gets teary.

Listen the person that
has changed the most

this week has been you.

You really have become to me,
the mom that you wanted to be.

There's no such
thing as perfect.

But now you're really close.

This was a very, very
difficult week for Roxanne.

Roxanne had a lot of work to do.

But she made huge strides in
communicating with her family.

I really, really am
proud of all the work

she's done, the effort
she's put into everything.

It was very hard to
say goodbye to her.

All right, lots of
love to everybody.

Don't leave!

Say goodbye to Nanny.

Bye!

Bye!

Bye, Nanny.

Bye, Nanny.

Thank you.

Thank you.

DEB: My week in Los Angeles
was as trying as any

in all my years as a nanny.

Thankfully, it was also
one of the most rewarding.

Now that Mom and Dad are in tune
with their children's emotions,

I know that the kids will
grow up with all the love

and attention they need.

After all they've been
through, they truly deserve it.

Oh, my god.

Oh, my god.

Come here.

What is this?

Dear Sterneman family,
our week together is over,

and I want to thank
you for courageously

opening your arms to me.

To celebrate, oh, my gosh,
please enjoy this trip

to the luxurious
Lake Tahoe Ski Area

where I'm sure you'll
create many new memories.

Love, Nanny Deb and all the
nannies at Nanny Central.

Wow.

Let's go now!

[laughter]